Terms & Conditions

These Terms & Conditions govern access to and use of HyperOrder (the "Platform"), which is owned, operated, and maintained by OpenCommerce Group, Inc. (the "Company"), including trial, official, free, paid, web, and application versions

By registering an account or otherwise activating any HyperOrder service, you acknowledge that you have read, understood, and accepted these Terms in full

HyperOrder reserves the right to manage, maintain, and optimize the shared software infrastructure that powers public-facing features Customers retain absolute ownership of their password-protected private workspace, including configurations, integrations, and proprietary data

HyperOrder may access private workspace data only when one of the following conditions is met: (i) the user has provided explicit consent; (ii) the user has formally requested troubleshooting assistance; (iii) a competent legal or governmental authority has issued a binding order; or (iv) emergency mitigation of an active cyber-attack requires immediate intervention

The HyperOrder software framework, source code, design assets, documentation, and all content published on the main domain belong exclusively to OpenCommerce Group, Inc. Reverse-engineering, decompiling, redistributing, or unauthorized duplication of any component is strictly prohibited

Template, theme, and UI usage rights granted to a customer are non-transferable and remain limited to that customer's active subscription period

Customer data is protected under system-wide encryption and confidentiality standards The only exceptions are: data already made public by the customer, data shared through explicitly authorized connections, or data exposure resulting from force majeure events outside our reasonable control

HyperOrder offers connectors to external shipping carriers, payment gateways, marketplaces, and third-party APIs to enable end-to-end commerce workflows Each integration is governed by the third-party provider's own terms, availability, and pricing

HyperOrder disclaims liability for service interruptions, data processing errors, or financial losses caused by third-party systems beyond our direct operational control

Delivered systems built on the HyperOrder framework must display the "Powered by HyperOrder" mark in the footer, hyperlinked with a nofollow attribute back to the main domain This brand label serves as a structural warranty stamp confirming the integrity and authenticity of the underlying platform

HyperOrder is provided on an "as-is" and "as-available" basis We maintain mitigation protocols for cyber-attacks, network outages, hosting provider incidents, and force majeure events, and we operate continuous monitoring across critical paths

During critical bugs, data-synchronization failures, or major incidents, both parties commit to mutual cooperation, transparent communication, and timely remediation in order to restore services

HyperOrder does not control and does not assume responsibility for the retail transactions, product listings, marketing content, or end-customer interactions of its users Compliance with applicable commerce, tax, advertising, and consumer-protection laws remains the responsibility of the user

To the maximum extent permitted by law, HyperOrder disclaims liability for any direct, indirect, incidental, or consequential damages, including lost profits, revenue drops, business interruption, or brand reputation damage arising out of or related to use of the platform

Disputes are first resolved through good-faith negotiation Customers may reach our support hotline at 02466.579.785 or contact [email protected] to initiate the workflow

If negotiation fails, the dispute shall be finally settled at the Vietnam International Arbitration Centre (VIAC) in Hanoi in accordance with its prevailing arbitration rules The arbitral award shall be final and binding upon both parties

HyperOrder reserves the right to modify these Terms at any time to reflect product changes, regulatory updates, or operational improvements Updates will be published on the main domain and, where appropriate, communicated via email or in-product notice

Continued use of the platform after an update constitutes acceptance of the revised Terms If you do not agree with the updated Terms, you may terminate your subscription in accordance with the cancellation procedures