FAQ Page

Honest answers to the questions sellers actually ask

The questions sellers actually ask before they sign up Not the polished marketing ones The "wait, but what about..." ones

About 4 minutes You authorize HyperOrder via the official API and your last 30 days of orders pull in automatically

No Connect a store, watch your orders sync, decide later

When you fulfill through PrintHub, PrintHub pays us out of their supplier margin You pay nothing

None on features You get unlimited orders, AI SKU mapping, profit analytics, the inbox, and 3 team seats The only "limit" is that you fulfill through PrintHub

TikTok Shop, Shopbase, Amazon, Etsy, Shopify, and ShopBase All via official API - no scraping

Native integration with PrintHub, Gearment, FlashPOD, and Lenful Plus CSV and webhook for any other supplier you want to add yourself

Orders push directly to the supplier with the right mockup, variant, and shipping option attached Tracking flows back automatically No CSV exports, no manual emails

It reads supplier catalogs in any language and matches variants to your platform listings Trained specifically on TikTok Shop, Gearment, FlashPOD, and Lenful catalogs

It pulls actual platform fees from each API, supplier costs from the integration, ad spend if you connect TikTok or Meta Ads, and shipping from the supplier The number you see is what hit your bank, minus refund risk estimates

No Flat monthly pricing Process 100 orders or 100,000 - same price

Up or down, anytime Pro-rated

You do Export everything to CSV anytime If you cancel, your data stays in your account for 90 days, then gets deleted on request or auto-purged

Yes Role-based permissions on every plan Your VA can fulfill but not see finance Your accountant sees finance but not chat Audit log on everything

Yes Support is available in English and Vietnamese

One click in settings No retention calls If you paid annual, we pro-rate the refund

Still on the fence?

The best way to find out if HyperOrder fits is to plug in a store and see your own orders. 4 minutes No card No demo gate